Privacy Policy

The following privacy policy (“Privacy Policy”) governs the manner in which Indian Courier Service International (“ICS”) collects, uses, maintains and discloses personal information and explains how you can access your own personal information. This Privacy Policy applies to personal information we collect on this Shop and Ship website (the “Website”) and should be read in conjunction with the Website Terms of Use.

Where this Privacy Policy refers to "we", "us" and "our" we mean ICS and where this Privacy Policy refers to "you" and "your" we mean the user of the Website.

By viewing and using the Website or obtaining any goods or services from us you will be deemed to agree to this Privacy Policy. If you do not agree to this Privacy Policy, then you must stop using or accessing the Website.

1. Collection

ICS may gather two types of information about you:

(a) Personal information (including without limitation your name, address, phone number, email address, date of birth, and payment information), which may be collected from you when you voluntarily provide the same through the following, but not limited methods: (1) registering and creating a Shop and Ship membership account; (2) participating in surveys and other promotions available on the Website; (3) communicating with us through the “Contact Us” information provided on the Website or through Customer Service via telephone; (4) interaction with us on our social media platforms; (5) other sources such as third parties where it is reasonably necessary or normal business practice to do so; and

(b) Aggregate information generated by ICS systems, which does not relate to you personally. We obtain certain information by automated means when you visit the Website, such as the IP address of the device you use to connect to the Internet and the pages you accessed. Through collection of this information, we learn how to best design the Website for visitors and understand what products and services you may prefer. ICS collects this information through various means, such as “cookies” (please see below under “Cookies and Tracking”).

Failure to provide necessary personal information when requested may result in certain services not being available to you. ICS may collect additional information from you in relation to promotions, and also any information you provide when corresponding with ICS such as through customer service, and participation in surveys.

All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

2. Disclosure of Information

ICS may disclose: (a) with our affiliates worldwide, licensees and joint venture partners for the purposes described in this Privacy Policy; (b) any information that it gathers about you to third parties for the purposes of providing you with services that you request; (c) aggregate tracking information and other information that does not personally identify you to third parties; (d) your personal information to third parties, when ICS believes in good faith that it is required to do so by law or legal process; or (e) your personal information to third parties, provided ICS has your prior authorization, which may be obtained at the time of collecting the information from you.

3. Use

ICS uses the personal information it collects: (a) to verify your identity and assist you if you forget your password or login details for any of ICS registration services; (b) to assist in providing the services requested by you; (c) to provide further information to you about other websites and services or which ICS considers may be of interest to you; (d) for future marketing, promotional and publicity purposes, including to carry out direct marketing, market research and surveys; (e) for internal purposes, development and administration of our sites, data analytics, and compliance with our legal obligations, policies and procedures; (f) for ensuring that you are shown the information that is most relevant to you and your interests; (g) to prevent and detect any misuse of, or fraudulent activities and (h) for any other use that you authorize.

ICS will seek your consent if it wishes to use your personal information for purposes other than those you have agreed to previously.

4. Cookies and Tracking

This Website uses a “cookie” file that is transferred to your computer’s hard drive, which can identify details of your IP address, operating system (e.g. Microsoft Windows, Mac O/S, Linux), browser (e.g. Internet Explorer, Safari, Firefox, plus the version of the Browser), locale (to determine which country you are accessing the Website from), and other user information (e.g. your username).

ICS may use the information generated by cookies to: (a) track traffic patterns to and from the Website; (b) ensure any advertising is being shown to the most appropriate person; and (c) enable you to enter the Website and use certain services and to visit registered user only areas of the Website.

You can choose to refuse cookies by turning them off in your browser and/or deleting them from your hard drive. You do not need to have cookies turned on to use the Website but you will need them to log on to the Website and to access personalized or secure content on the Website. Some webpages may not function properly if the cookies are turned off.

ICS uses Google Analytics, a tool used to collect information, which permits evaluation of the use of the Website, analysis of your behavior, and improvement of your experience with the Website. You can obtain more information about how to opt out of Google Analytics at https://tools.google.com/dlpage/gaoptout.

5. Content Providers, Advertisers and Partners

a. This Privacy Policy is not applicable to other third party websites to which we may link, or to other companies or persons who may be listed as third party contacts or suppliers on this Website. ICS is not responsible for the data collection practices, privacy policies or the content of websites other than this Website, including any websites that are accessible via a link from this Website. You should contact the operators of those websites directly if you wish to enquire about their privacy practices and policies before providing your personal information to any third party.

b. Some of the advertisements you see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy.

6. Opting In and Opting Out

If ICS intended collection, use or disclosure of your personal information is outside the collection, use or disclosure set out in this Privacy Policy, ICS will give you the option to: (a) opt out and neither receive certain services nor participate in certain interactive areas; or (b) opt in to agree to be contacted by ICS in relation to certain matters such as notification of new features to the Websites, beta testing or promotional activities.

7. Protecting your Personal Information

The security of your personal information is important to ICS. We maintain appropriate administrative, technical and physical safeguards to protect the personal information you provide on this Website against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use and other unlawful forms of processing. In order to protect your personal information, we use several security techniques including secure servers, encryptions, and physical safeguard of the locations where the data are stored. ICS will keep these measures under review and enhance them from time to time as necessary. It is important for you to protect against unauthorized access to your login information, including your password.

Please note that no method of transmission over the Internet, or method of electronic storage, is 100% secure, therefore, ICS cannot guarantee the absolute security of your personal information.

8. Disclosure of Information Overseas

We may transfer your collected personal information to countries other than the country in which you originally provided it. These countries may not have the same data protection laws as the country in which you provided the information. When we transfer your information to other countries, ICS will protect that information as described in this Privacy Notice. We may also disclose your personal information as required or permitted by law to law enforcement agencies, regulatory authorities and governments for security and customs purposes.

9. Holding, Correcting and Updating Information

Your information will be collected and managed for the purposes stated in this Privacy Policy. ICS may allow other third parties to have access to your information, but only for the purposes set out in this Privacy Policy. ICS will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this Privacy Policy.

ICS offers you the ability to correct or change the information collected at any time and as often as necessary, with the exception of certain data fields which are restricted data fields and shall be marked as such on your account, for example your country of residence. Where you wish to amend a restricted data field or if you have any questions about how ICS services work or regarding this Privacy Policy, please contact us.

10. Amendments

a. ICS reserves the right to change this Privacy Policy at any time and without providing you with notice of such changes. You agree that your continued use of the Website constitutes your acceptance of the modified Privacy Policy, and you agree that all previous versions of the Privacy Policy are superseded by the modified version..

b. The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.

10. Refund Policy

Refunds will be done only through the Original Mode of Payment.